Understand the work.
Decide what to improve.
A practical diagnostic that turns your team’s experience into clear findings, an opportunity register, and decisions about what should happen next.
The steps, information, tools, and handoffs behind the result. What works well, what takes time, and what the recipient needs.
The judgement behind a decision. The workaround worth examining. The knowledge a colleague needs to take over. We call this the “five percent”, not a measured percentage.
Each participant describes one area of work in a guided workbook. Allow about 45 minutes. Use the examples for detail, not as answers, and return to your private link to continue.
The facilitator reviews the consolidated evidence before approving a client report: key findings, function records, shared issues, and an opportunity register with readiness and next decisions.
Start with evidence from the people doing the work. Make the next decision clear.